新新利体育luck18新港公司：用温暖效劳奏响冬日乐章，以责任继续誊写民生答卷

为践行国企继续，给辖区群众营造温暖、恬静、清静的生涯情形，新港新利体育luck18始终秉持“以人民为中心”的生长头脑，将效劳群众放在首位。通过提前安排、多样化效劳、快速响应和温暖行动等步伐，一直提升供暖质量和效劳水平，用现实验动诠释着“温暖每一颗心，守护冬日安定”的允许。

一、全力赶工保供暖无忧

在西安国际港务区新利体育luck18站工程锅炉扩建项目现场，混凝土罐车进收支出，一片忙碌情形。随着区内小区入住率逐年攀升，供热小区数目也一直增添。为实现民生供暖“一个都不可少”的目的，自5月初锅炉扩建项目开工以来，新港公司统筹安排、科学组织、细腻化治理，全力战胜重重难题。施工职员不惧酷暑、加班加点，仅用4个月时间就完成了主生产用房、水泵房、磨练中心、室外工程的主体工程。现在，该工程已进入冲刺阶段，确保10月尾前具备调试条件，为今冬供暖涤讪坚实基础。

1.扩建工程.jpg

二、靠前效劳优用户体验

“您好，我们是新港新利体育luck18的员工，来做供热效劳知足度视察，贫困您填一下视察表，多提名贵意见。”为精准相识供热效劳质量，新港公司在非供热季起劲开展访民问暖事情，通过入户问询、填写视察表等方法走访各小区，普遍网络用户反响，深入相识用户需求，以便在供暖季到来前刷新问题、优化流程、提升品质。

2.访民问暖.jpg

用户的优异体验得益于公司的调理指挥平台和分户控制阀的投用。2023年，公司为各小区新装4107套分户控制阀，实现“源-网-荷”联动调控模式，使供热调控越发精准高效。在2023-2024年供暖季，公司调理指挥平台全天候监测各换热站运转、用户端户前水温及户内室温情形，有序下发、执行调理指令5965次，有用包管供热系统清静稳固高效运行，消除近端过热远端不热征象，用户平均室温达22℃，主要能耗同比降低8%，经济效益和环保效益显著。

同时，公司一直拓宽效劳渠道，开通线上缴费效劳系统，用户绑定房产信息即可足不出户完成缴费、咨询和报修。2023-2024年度采暖季，线上缴用度户占总缴用度户的92%，真正实现便捷效劳。别的，公司按期开展公共教育运动，普及清静用热知识，提高用户清静用温暖节能保温意识。

三、快速响应解用户难题

“你好，女人，我家暖气不热，我腿脚不利便，能不可派人上门处置惩罚一下。”“您定心，十分钟内会有人上门解决您的问题。”面临用户报修和咨询，新港公司建设快速响应机制，建设“供暖管家”效劳队入驻各小区，使用智慧供热系统实时派单，形成报修-录入-派单-维修-回访的闭环治理流程，快速解决漏水、爆管等紧迫问题，确保第一时间恢复供暖，实现“快接、快转、快办、快回、快访、快结”。

3.24小时客服实时解决供暖问题 (1)(1).jpg

四、温暖行动践社会继续

除一样平常供暖效劳外，新港新利体育luck18起劲推行社会责任，开展系列温暖行动。针对西航花园小区等老旧小区晚年人居多的情形，公司建设“自愿效劳队”，将小区孤寡老人列为重点关注工具。在西航花园项目部办公室墙上，一本特殊台账纪录着孤寡老人和特殊人群的详细信息。效劳队在供暖时代亲近关注重点工具情形，多次为孤寡老人提供上门效劳，有供暖问题优先处置惩罚，按期慰问孤寡老人、难题家庭，为特殊群体提供免费供暖效劳和优惠步伐，让他们切实感受到社会关爱和温暖。

4.慰问老人(1).jpg

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基本文件流程过失 SQL 调试

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新新利体育luck18新港公司：用温暖效劳奏响冬日乐章，以责任继续誊写民生答卷

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新新利体育luck18新港公司：用温暖效劳奏响冬日乐章，以责任继续誊写民生答卷

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新新利体育luck18新港公司：用温暖效劳奏响冬日乐章，以责任继续誊写民生答卷